Have Questions? We’re Here to Help.
At Jane’s Cleaning Group, we believe great service starts with clear communication. Whether you're booking a one-off clean, partnering with us for Airbnb turnovers, or exploring franchise opportunities — we’ve got answers.
Local. Professional. Transparent.
Scroll through to find what you need, or get in touch if you prefer to speak with our team directly.
FAQs
Business Cleaning
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At Jane’s Cleaning Group, we specialise in a wide range of commercial cleaning services across Melbourne. Our experienced team caters to offices, retail shops, medical clinics, education and childcare centres, gyms, beauty salons, showrooms, and corporate lobbies. Whether you manage a busy co-working space in Glen Waverley or a boutique store in Toorak, we tailor each clean to meet the specific needs of your business.
We understand that every industry has unique hygiene standards and presentation goals — and our goal is to help you impress clients, support your staff, and maintain a clean, productive environment. Flexible scheduling, insured staff, and consistent quality come standard.
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Yes — at Jane’s Cleaning Group, we offer flexible commercial cleaning services, including after-hours and weekend cleaning, to suit your business operations. We understand that for many offices, clinics, and retail stores, it’s essential that cleaning happens outside of regular business hours to avoid disrupting staff, clients, or customers.
Our team is available early mornings, evenings, and weekends, ensuring your space is spotless and ready for the next business day. Whether you need daily office cleaning after 6 PM or a deep clean over the weekend, we’ll work with you to create a customised cleaning schedule that keeps your business running smoothly — and looking its best.
All cleans are carried out by insured, professional staff with the utmost care for your property, security, and confidentiality.
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Yes — workplace safety is a top priority at Jane’s Cleaning Group. All of our cleaning professionals are fully trained in Occupational Health and Safety (OH&S) protocols and follow strict procedures to ensure a safe and compliant working environment for everyone involved.
Our training covers areas such as:
Safe handling and storage of cleaning chemicals
Use of personal protective equipment (PPE)
Slips, trips and falls prevention
Infection control and hygiene standards
Site-specific safety inductions (where required)
We also carry comprehensive public liability and workers’ compensation insurance, giving our clients peace of mind when we’re on-site. Whether we’re cleaning an office, showroom, or medical facility, you can trust our team to uphold the highest standards of health, safety, and professionalism.
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Yes — at Jane’s Cleaning Group, we offer both one-off commercial cleans and ongoing cleaning contracts tailored to your business needs. Whether you need a one-time deep clean before an event, after a renovation, or just to reset your space, our team can deliver a detailed and efficient service that gets the job done right.
For businesses looking for ongoing support, we provide flexible cleaning contracts on a daily, weekly, fortnightly, or monthly basis. We’ll work with you to build a cleaning schedule that suits your hours, budget, and space — ensuring consistent results and a hassle-free experience.
From small offices and retail shops to medical clinics and gyms, we’re equipped to handle a wide range of commercial environments with precision, professionalism, and care.
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Yes — Jane’s Cleaning Group offers professional disinfecting services for commercial spaces across Melbourne. We use hospital-grade disinfectants and proven cleaning techniques to sanitise high-touch surfaces and reduce the spread of germs, viruses, and bacteria.
Our disinfecting service is ideal for:
Offices and shared workspaces
Medical and dental clinics
Childcare and education centres
Retail stores and showrooms
Gyms and fitness studios
We target high-risk areas such as doorknobs, keyboards, desks, phones, taps, light switches, and communal areas — ensuring a cleaner, safer environment for your staff and visitors. We also offer preventative maintenance cleaning and emergency response disinfecting, including COVID-safe protocols.
Whether you need a one-off sanitation or regular disinfection as part of your routine service, we can tailor a plan to meet your needs.
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Yes — at Jane’s Cleaning Group, we offer free on-site assessments and quotes for all commercial cleaning enquiries. Every space is unique, so we take the time to walk through your site, understand your needs, and develop a tailored cleaning plan that suits your business, schedule, and budget.
During the visit, we’ll:
Assess the size and layout of your premises
Discuss your preferred cleaning frequency and focus areas
Identify any specialised requirements (e.g. high-traffic zones, disinfecting, sensitive surfaces)
Answer any questions you have about our service, safety, or scheduling
Quotes are obligation-free, transparent, and customised — no guesswork, no surprises.
We service offices, clinics, retail stores, gyms, and more across Melbourne. Book your site visit today and let’s create a cleaner, more productive space for your team.
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Yes — Jane’s Cleaning Group holds public and product liability insurance, which covers property damage and incidents that may occur during our work. This gives our clients peace of mind knowing we take responsibility seriously and operate with professionalism and care.
While our cleaners are independent contractors, we ensure they meet our strict standards and maintain their own insurance where required. Every member of our team is carefully vetted and trained before representing our brand.
We believe in open communication and are always happy to answer any questions about how we operate, so you feel confident inviting us into your space.
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No — you don’t need to provide anything. At Jane’s Cleaning Group, we come fully equipped with all the professional-grade cleaning products, tools, and equipment needed to get the job done right.
Our team uses high-quality, effective, and safe cleaning supplies tailored to the type of space we’re servicing — whether it’s an office, medical clinic, retail store, or shared workspace. If you have any preferences (e.g. eco-friendly or fragrance-free products), we’re happy to accommodate.
We handle the supplies so you can enjoy a clean space without the hassle.
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Yes — at Jane’s Cleaning Group, we can provide detailed cleaning service reports or checklists upon request, especially for commercial and property-managed spaces. These logs help ensure transparency, accountability, and peace of mind — particularly for clients in industries with compliance or hygiene standards, such as healthcare, education, or real estate.
Our reports can include:
Completed task checklists
Date and time of service
Notes on any issues or maintenance observations
Optional photo documentation (for short-stay or rental properties)
If regular reporting is part of your business requirement, we’re happy to build this into your cleaning schedule at no extra fuss.
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Getting started with Jane’s Cleaning Group is simple. Whether you're looking for a one-off clean, regular service, or a full commercial cleaning solution, just reach out via our contact form, call us directly, or request a free quote.
We’ll chat about your needs, answer any questions, and either book you in straight away or schedule a site visit — no pressure, no hard sell.
It all starts with a quick message — and a cleaner, more manageable space.
FAQs
Home & Domestic Cleaning
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Our standard home cleaning service is designed to keep your space fresh, tidy, and stress-free. We focus on the essentials, making sure every high-traffic area is cleaned thoroughly and efficiently.
A typical standard clean includes:
Kitchen: benchtops, stovetop, sink, wipe-down of exterior appliances
Bathrooms: shower, toilet, vanity, mirrors, and fixtures
General areas: dusting, vacuuming, and mopping of floors
Bedrooms and living areas: surface wipe-downs, tidying, and floor care
We can also tailor your clean to include extras like oven cleaning, window tracks, fridge interiors, and more — just let us know your preferences when booking.
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Not at all — it’s completely up to you. Many of our clients choose to head out while we clean, and others prefer to stay home. Whatever you’re most comfortable with, we’re happy to accommodate.
If you're not home, you can provide access via a key, lockbox, digital code, or arrange entry through a building manager. We treat your home with the utmost care and respect, and all of our cleaners are fully vetted, trained, and trusted by families across Melbourne.
Your peace of mind is our priority — whether you're home or away.
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At Jane’s Cleaning Group, we offer flexible cleaning schedules to suit your lifestyle. You can book a weekly, fortnightly (every two weeks), or monthly cleaning service, depending on your needs and household routine.
We currently do not offer three-week intervals, as our scheduling system is designed to maintain consistency and reliability for both our clients and cleaners. If you're unsure which frequency is right for you, our team is happy to offer guidance based on your home size, usage, and goals.
Whether you want a sparkling clean every week or just a monthly refresh — we’ve got you covered.
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Yes — whenever possible, we’ll assign the same cleaner to your home for each visit. We understand how important consistency and comfort are, especially when welcoming someone into your personal space.
Having the same cleaner means they’ll become familiar with your preferences, priorities, and layout, making each clean more efficient and personalised. While we can’t guarantee the same cleaner in every case (due to illness, leave, or scheduling), we’ll always communicate in advance and ensure a trained, reliable team member steps in if needed.
Consistency, reliability, and respect — it’s what we’re known for.
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Yes — all cleaners working with Jane’s Cleaning Group are fully background checked and trained to meet our high standards. For domestic cleaning services, your cleaner is highly likely to be a franchise owner who takes personal pride in their work and operates with professionalism, integrity, and care.
We ensure every cleaner represents our brand with honesty, reliability, and respect for your home.
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Your satisfaction means everything to us. If something isn’t quite right after a clean, simply let us know within 24 hours and we’ll do our best to resolve it — whether that means sending someone back or adjusting future visits to better meet your expectations.
We believe in open, honest communication and we take all feedback seriously. Jane’s Cleaning Group is built on trust, consistency, and care — and we’re committed to getting it right for you.
We don’t just clean — we care about your experience.
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Yes — we’re proud to use all-natural, eco-friendly cleaning products for our regular home cleaning services. These products are safe for families, pets, and the environment, and still deliver a high standard of cleanliness without harsh chemicals.
For end-of-lease cleans, where no one is present during the service, we may use stronger products if required to meet bond-return standards. Even then, we use them responsibly and only when absolutely necessary.
Clean homes, clear conscience — that’s the Jane’s Cleaning Group way.
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Yes — we do, and they’re available as optional add-on services to your standard home clean. These areas often require extra time and detail, so we offer them separately to give you full control over what you’d like cleaned.
You can add oven cleaning, fridge interior cleaning, window cleaning (internal only), or a combination of these to your booking. Just let us know when scheduling your service, and we’ll include them in your quote.
Tailored cleaning, just the way you need it.
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We understand that plans can change. If you need to cancel or reschedule your cleaning service, we simply ask for at least 24 hours’ notice. This helps us manage our team’s schedules fairly and offer the spot to another client.
Cancellations made with less than 24 hours’ notice may incur a small fee to cover the cleaner’s time and lost opportunity. We’re always happy to work with you if something unexpected comes up — just reach out as soon as you can.
Flexible and fair — just how it should be.
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Yes — Jane’s Cleaning Group is proud to be a pet-friendly cleaning service. We love animals, and many of our clients have furry family members at home. Our cleaners are trained to work safely and respectfully around pets, and we use natural, non-toxic cleaning products that are safe for both animals and humans during regular cleans.
If your pet is a little shy or anxious, just let us know — we’re happy to accommodate special instructions to make the experience smooth for everyone.
Clean home, happy pets, peace of mind.
FAQs
Short-Term Rental (Airbnb) Partnering
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Yes — managing guest turnovers is one of our specialties at Jane’s Cleaning Group. We provide fast, reliable, and hotel-standard cleaning for Airbnb and short-term rental properties across Melbourne.
Our team ensures each space is reset to perfection before the next check-in — fresh linen, restocked amenities, sparkling surfaces, and a welcoming atmosphere. We understand the tight timelines involved in same-day turnovers and work with your calendar to deliver smooth, stress-free transitions between guests.
Every clean is done with care, detail, and the high standards your reviews depend on.
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Yes — at Jane’s Cleaning Group, we offer a complete linen service for short-term rentals. That means we can supply, launder, and reset fresh bed linen and towels between guest stays, so you don’t have to worry about laundry turnaround or inventory tracking.
Prefer to use your own linen? That’s no problem — we’re happy to work with your existing stock and ensure it’s presented to hotel-quality standards every time.
Flexible, reliable, and designed to make hosting easier.
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Yes — we can take care of restocking guest essentials as part of our short-term rental cleaning service. From toiletries and toilet paper to tea, coffee, and basic kitchen supplies, we make sure your guests arrive to a well-prepared and thoughtfully stocked space.
You can choose to supply your own products or let us manage everything for you — including tracking inventory and restocking when levels run low. This added service helps maintain a consistent guest experience and saves you the hassle of last-minute runs to the store.
More convenience for you, more comfort for your guests.
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At Jane’s Cleaning Group, we understand that turnaround times between guests are often tight, especially for same-day bookings. That’s why we offer efficient, high-quality Airbnb turnovers designed to fit neatly between your check-out and check-in windows — often within a 3–4 hour timeframe.
We arrive promptly, follow a detailed checklist, and ensure the space is spotless, restocked, and guest-ready before your next arrival. With experience across a wide range of short-term rentals, our team is trained to move quickly without ever cutting corners.
Fast, reliable, and 5-star guest-ready — every time.
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Yes — we do more than just clean. Our team is trained to identify and report any damages, missing items, or maintenance issues during each turnover clean. Whether it’s a broken appliance, a stained mattress, or a leaking tap, we’ll notify you promptly — often with photos and a brief report — so you can address it before your next guest checks in.
This helps protect your property, maintain your guest ratings, and avoid costly surprises down the line.
Think of us as your eyes on the ground — keeping your space guest-ready and protected.
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Yes — Jane’s Cleaning Group services both apartments and standalone houses for Airbnb and short-term rental hosts. Whether you manage a high-rise studio in the city or a multi-bedroom home in the suburbs, our team is equipped to handle cleans of all sizes and layouts.
We adapt our cleaning approach to suit the unique needs of your space, including strata access, parking considerations, and guest-specific setups. No matter the property type, we ensure it’s turned over with care, detail, and efficiency.
Reliable, high-standard cleaning — whether it’s one room or five
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Yes — we offer recurring cleaning services for hosts and property managers with multiple short-term rental properties. Whether you manage two listings or twenty, Jane’s Cleaning Group can provide a reliable, scalable solution to keep every property spotless and guest-ready.
We coordinate with your booking calendar, assign consistent cleaners, and can include linen service, amenity restocking, and condition reports across all locations. Our goal is to make property turnover seamless, so you can focus on growing your portfolio — not chasing cleaners.
One team. Multiple properties. Zero stress.
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Yes — Jane’s Cleaning Group offers 7-day cleaning availability, including weekends and public holidays, for our short-term rental clients. We understand that guest bookings don’t stick to a Monday–Friday schedule, which is why our services are designed to be as flexible and responsive as you need them to be.
Whether you have a Saturday check-out or a last-minute Sunday booking, our team can step in to ensure your property is cleaned, reset, and ready to welcome your next guest.
Because great hosting happens every day of the week — and so do we.
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Yes — our team is specifically trained in Airbnb and short-term rental cleaning standards, ensuring every property is guest-ready, spotless, and aligned with what today’s travellers expect. We follow platform-specific checklists, including attention to detail in bedrooms, bathrooms, kitchens, and living spaces — with a focus on presentation, hygiene, and comfort.
From folded towels and neatly made beds to streak-free mirrors and restocked essentials, we know how to create that perfect first impression — the kind that leads to glowing reviews.
Professional results. Hospitality mindset. 5-star guest experiences.
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Getting started with Jane’s Cleaning Group is simple. Whether you're a first-time host or manage multiple properties, just reach out via our contact form or give us a call, and we’ll walk you through everything.
We’ll discuss your property needs, cleaning frequency, linen or restocking options, and access preferences. From there, we’ll create a tailored short-term rental cleaning plan that aligns with your bookings and guest expectations.
No stress. No guesswork. Just expert support from a team who understands short-stay hospitality.
FAQs
Franchising
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Not at all! You don’t need any prior cleaning or business experience to start a Jane’s Cleaning Group franchise. We provide comprehensive training to help you learn both the cleaning standards and the tools you’ll need to confidently run and grow your business.
Whether you’re starting fresh, changing careers, or looking to be your own boss, we’ll support you every step of the way — from hands-on cleaning techniques to customer service, scheduling, and operations.
You bring the motivation — we’ll provide the system.
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As a Jane’s Cleaning Group franchisee, you’ll receive ongoing, hands-on support from day one. We provide everything you need to confidently launch, run, and grow your business — even if you’ve never worked in cleaning or managed a business before.
Our support includes:
Comprehensive training in cleaning methods, service standards, and business operations
Access to branded materials, uniforms, equipment, and software
Marketing and lead generation support, including your own local web presence
Ongoing guidance, mentorship, and troubleshooting from our experienced team
You’re in business for yourself, but never by yourself.
We succeed when you do — and we’re with you every step of the way. -
Yes — as a Jane’s Cleaning Group franchisee, you’ll be able to choose your own operating area, based on availability and your personal preferences. We work closely with you to define a dedicated territory that gives you the best chance of success, whether you want to work close to home, target high-demand suburbs, or focus on a specific type of client.
Your territory will be exclusive, meaning you won’t compete with other Jane’s Cleaning Group franchisees in your area — giving you room to build a strong, loyal client base.
Local ownership, local impact — with the backing of a trusted brand.
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The startup cost for a Jane’s Cleaning Group franchise is designed to be affordable and accessible, whether you're starting small or looking to grow quickly. Your investment includes training, equipment, branded materials, and ongoing support — everything you need to hit the ground running.
Since costs can vary depending on location and setup, we recommend getting in touch for a personalised info pack. We’ll walk you through what’s included and help you understand exactly what to expect.
No pressure — just clear answers to help you decide if it’s the right fit.
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Not right away — many Jane’s Cleaning Group franchisees start as owner-operators, handling clients themselves to keep costs low and build strong relationships. As your business grows, you’ll have the option to hire and train your own team based on your goals and workload.
Whether you want to stay hands-on or eventually manage a team, we’ll support you with systems, guidance, and templates to help you scale smoothly and confidently.
Start small, grow smart — it’s your business, your way.
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While it’s possible to begin with limited hours, we strongly recommend treating your franchise as a full-time business from the start. Building strong client relationships, maintaining consistency, and growing your brand all take time and commitment — and success tends to come faster when you're all in.
If you're serious about building something long-term, we’ll give you the tools and support to make it sustainable and profitable — but like any business, it works best when you can give it your full focus.
Serious commitment leads to serious results — and we’re here to help you every step of the way.
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Yes — marketing support is a key part of the Jane’s Cleaning Group franchise system. We handle the core branding and digital marketing so you can focus on delivering great service and growing your client base.
Our marketing support includes:
A professionally designed local website page
Google Business setup and optimisation
Social media templates and guidance
Online advertising campaigns (where applicable)
Flyers, business cards, and branded uniforms
Plus, we’ll teach you how to promote yourself locally and turn happy customers into long-term clients.
You’re not on your own — we’re here to help you get seen, trusted, and booked. -
Yes — when you join Jane’s Cleaning Group, your starter kit includes all the essential equipment, tools, and branded uniform you’ll need to begin offering professional cleaning services from day one.
We provide high-quality, commercial-grade supplies selected for reliability, efficiency, and safety. Your branded uniform helps you present a polished, professional image — building trust with clients from the very first clean.
Everything you need to start strong is included — no guesswork, no extra hassle.
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Yes — Jane’s Cleaning Group offers a guaranteed income period for the first 100 days to give you confidence as you launch your franchise. With a strong client base and a reputation for reliability, we’ve created a model that helps you hit the ground running.
Curious to learn more? Fill out the quick enquiry form and let’s have a friendly chat about how it all works.
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Applying is easy! Just fill out our franchise enquiry form with a few quick details, and we’ll be in touch to organise a friendly, no-obligation chat. We’ll walk you through the opportunity, answer your questions, and help you decide if Jane’s Cleaning Group is the right fit for your goals.
There’s no pressure — just a genuine conversation about building something of your own.
FAQs
Business, Safety & Insurance
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Yes — Jane’s Cleaning Group is fully insured with public liability and product liability coverage, giving both residential and commercial clients peace of mind. This protects you in the unlikely event of accidental damage or incidents during a clean.
We work with trusted contractors who are also expected to maintain appropriate coverage and operate to the same high standards. From homes to high-traffic business spaces, your property is always in safe, responsible hands.
We take safety seriously — because trust is part of every clean.
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Yes — all cleaners representing Jane’s Cleaning Group undergo thorough background and identity checks before joining our team. We take your safety and peace of mind seriously, which is why we ensure that everyone entering your home or business is vetted, reliable, and professionally trained.
Whether you're booking a regular home clean or a commercial service, you can trust that our cleaners meet the highest standards of integrity, care, and professionalism.
Your space is personal — and we treat it that way.
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At Jane’s Cleaning Group, safety is built into every part of our operation — for our clients, our cleaners, and the spaces we care for. We follow a strict set of health and safety protocols in line with Occupational Health & Safety (OH&S) guidelines, and we regularly update our procedures to meet industry best practices.
Our safety measures include:
PPE (Personal Protective Equipment): All cleaners wear appropriate PPE where required, including gloves, masks, and closed shoes.
Chemical Safety: We use only approved and labelled cleaning agents, with Safety Data Sheets (SDS) available upon request. Products are stored and handled responsibly.
Slip & trip prevention: Wet floor signage and non-slip mops are used during commercial cleans to reduce workplace hazards.
Training & induction: All cleaners are trained in safe cleaning practices, risk awareness, lifting techniques, and proper equipment handling.
Secure key access: When entering homes or businesses without clients present, our team follows strict procedures for key and access code management.
COVID-safe practices: We continue to follow health advice for sanitisation, physical distancing where applicable, and contactless communication when required.
Incident response: In the rare event of a safety concern or property issue, we have clear internal protocols for immediate reporting and resolution.
We’re committed to creating a safe, respectful, and responsible environment in every space we enter.
Read more about our safety practices
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Yes — Jane’s Cleaning Group can provide Safety Data Sheets (SDS) for all cleaning products we use. These documents outline important information such as product ingredients, safe handling procedures, first aid instructions, and environmental guidelines.
SDS documentation is particularly important for our commercial clients, medical facilities, childcare centres, and any workplace that requires health and safety compliance. If you need SDS records for your site or compliance files, just let us know — we’re happy to share them.
Transparency and safety are a core part of how we work.
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Yes — for all regular home cleaning services, we use non-toxic, eco-friendly products that are safe for children and pets. We know how important it is to maintain a healthy environment for your family, so we choose products that clean effectively without leaving behind harmful residues or strong chemical smells.
If your child has allergies or your pet has sensitivities, just let us know — we’re happy to adjust our approach or use specific products that suit your needs.
Safe for little ones, furry friends, and peace of mind.
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At Jane’s Cleaning Group, we treat every space with care and professionalism — but in the rare event that something is accidentally damaged during a clean, we’ll always take responsibility and address the issue promptly.
We’re covered by public liability insurance, and we have internal procedures for incident reporting and resolution. If something goes wrong, simply contact us within 24 hours and our team will work with you to find a fair and timely solution.
Honest communication, professional accountability — it’s how we earn and keep your trust.
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At Jane’s Cleaning Group, we take the security of your home or business very seriously. Whether you’re providing a key, access code, lockbox, or entry instructions, we follow strict protocols to ensure your property remains safe and protected.
All cleaners are trained in secure key handling and access procedures. Any access details are stored confidentially and only shared with the assigned cleaner on the day of service. Keys are labelled with unique codes — never addresses — and are returned to secure storage when not in use.
We’re proud to have earned the trust of hundreds of clients across Melbourne, and we do everything we can to keep that trust secure.
Your space, your privacy — protected at every step.
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Yes — Jane’s Cleaning Group follows strict COVID-safe cleaning protocols to help protect our clients, cleaners, and communities. While guidelines have evolved, we continue to uphold hygiene and safety practices that prioritise wellbeing and minimise risk in every environment we enter.
Our COVID-safe measures include:
Cleaners staying home if unwell or symptomatic
Optional mask-wearing and sanitiser use upon request
Contactless entry options where applicable
Use of hospital-grade disinfectants in high-touch areas
Adapting to client-specific safety preferences (e.g. room isolation or ventilation)
We remain responsive to the latest health advice and can tailor our approach to suit vulnerable clients or higher-risk settings such as medical centres or aged care properties.
Clean, safe, and responsible — every time.
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Yes — all pricing at Jane’s Cleaning Group is GST inclusive, so there are no surprises or hidden fees. The price you’re quoted is the total you’ll pay, whether it’s for a once-off clean, a regular service, or a commercial contract.
We believe in transparent, straightforward pricing — so you always know exactly what to expect. If you need a GST invoice for your records or business reporting, we’re happy to provide one.
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Yes — every service with Jane’s Cleaning Group comes with a detailed digital invoice or receipt, sent directly to your email after the clean. Whether you're a homeowner, business client, or property manager, we make sure all transactions are clearly documented for your records.
Need regular statements or itemised summaries? Just let us know — we’re happy to tailor our invoicing to suit your personal or business needs.
Professional service, transparent billing — every time.